Returns & refunds
Last updated: Not yet published
PLACEHOLDER — legal copy required from the client. This page is not legal advice and is not the final policy. It states only what the software currently does, so nothing here can be mistaken for signed-off terms.
Tender coconut is perishable, so a conventional change-of-mind return is not viable. The client has not yet defined an eligibility window or a refund method; this page states what the software does today.
Perishable packs
Report a damaged or spoiled pack at the door or on WhatsApp. [Client legal copy required: replacement vs refund, time window, photo evidence and who bears the cost.]
Feedback cashback
A QR code on the pack can be used once to submit feedback. Completed feedback enters a manual cashback queue: the status moves pending → approved → paid only when an admin acts. There is no automatic credit and no payment API in this scaffold.
Cashback amount (currently a ₹25 sample), eligibility and payout method are unconfirmed. [Client legal copy required.]
Failed delivery
If nobody is available at the address during the chosen slot, the pack may not survive a second attempt. [Client legal copy required: re-delivery fee, refund policy and COD failure handling.]
Refund timing
[Client legal copy required. Razorpay refund timelines and the manual cashback route must be agreed before launch; neither is implemented here.]
What the client must supply
- Final legal wording reviewed by their counsel, in English (and Telugu if required).
- Registered entity name, address, GSTIN and grievance officer contact.
- Refund/return eligibility for perishable goods and the cashback terms.
- Data-retention period and the processor list (Razorpay, SMS/WhatsApp provider, hosting).